Privacy Policy
Your privacy is important to us. This policy explains how UXPULSE collects, uses, and protects your personal information.
Last updated: January 15, 2025
1. Introduction
UXPULSE ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name, email address, phone number, and postal address
- Company information and job title
- Account credentials and authentication information
- Payment information and billing details
- Communication preferences and marketing opt-ins
- Feedback, testimonials, and survey responses
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- IP address, browser type, and device information
- Operating system and software versions
- Pages viewed, time spent on pages, and navigation patterns
- Referring website addresses and exit pages
- Cookies and similar tracking technologies
- Location data (general geographic location)
3. How We Use Your Information
We use the information we collect for various purposes, including:
Primary Uses:
- Providing, maintaining, and improving our services
- Communicating with you about our services
Additional Uses:
- Personalizing your experience on our website
- Analyzing usage patterns to enhance functionality
- Conducting research and developing new features
- Complying with legal obligations and enforcing terms
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy. We may share your information in the following circumstances:
1 Service Providers
We work with trusted third-party service providers who help us operate our business, such as payment processors, email service providers, and analytics companies.
2 Legal Requirements
We may disclose your information if required by law or in response to valid legal processes, such as court orders or subpoenas.
3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4 Consent
We may share your information with third parties when you provide explicit consent for specific purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
Security Measures We Implement:
- ✓ SSL/TLS encryption for data transmission
- ✓ Regular security assessments and updates
- ✓ Access controls and authentication protocols
- ✓ Employee training on data protection
- ✓ Secure data storage and backup systems
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These rights may include:
| Right | Description |
|---|---|
| Access | Request copies of your personal information |
| Rectification | Request correction of inaccurate information |
| Erasure | Request deletion of your personal information |
| Portability | Request transfer of your data to another service |
| Restriction | Request limitation of processing your information |
| Objection | Object to processing based on legitimate interests |
To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how you use our site and improve its functionality.
Types of Cookies We Use:
Essential Cookies
Required for the website to function properly and cannot be disabled.
Analytics Cookies
Help us understand how visitors interact with our website by collecting anonymous information.
Marketing Cookies
Used to track visitors across websites to display relevant advertisements.
Functional Cookies
Enable enhanced functionality and personalization, such as remembering your preferences.
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. For more detailed information about our cookie practices, please refer to our Cookie Policy.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods vary based on:
- The type of information collected
- The purpose for which it was collected
- Legal and regulatory requirements
- Business needs and operational requirements
Retention Guidelines:
- Account Information: Retained while your account is active and for a reasonable period after closure
- Transaction Data: Retained in accordance with financial record-keeping requirements
- Marketing Communications: Retained until you unsubscribe or request deletion
- Website Analytics: Aggregated data may be retained indefinitely for historical analysis
- Support Communications: Retained for quality assurance and legal compliance
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your country of residence. When we transfer your information internationally, we implement appropriate safeguards to ensure your data receives adequate protection.
If we transfer your information outside the European Economic Area (EEA) or other regions with similar data protection requirements, we ensure adequate protection through:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions by the European Commission
- Certification schemes and codes of conduct
- Other legally recognized transfer mechanisms
10. Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers promptly.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
- Updating the "Last updated" date at the top of this policy
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:
Get in Touch
Phone
+63 917 701 5041Address
Bonifacio District
Cebu City, Cebu
Philippines
Business Hours
Response Time
We aim to respond to all privacy-related inquiries within 48 hours during business days.
By using our services, you acknowledge that you have read and understood this Privacy Policy. For more information about our terms of service, please visit our Terms of Service.